Millican’s Gap Analysis methodology is utilized to assess existing programs and processes, to propose and evaluate strategies for improvement, and to prepare plans to select and implement appropriate measures for program enhancement.
The Gap Analysis focuses on enhancing overall organizational information management performance while meeting compliance requirements. It identifies the Desired State (where the organization needs/wants to be), the Current Condition (where it is now), and the Gap (the differences between the two). It is based on a review of information governance practices and interviews with key staff, set against our models, legal and operational requirements, and our broad experience with records and information management best practices. The Analysis results in a Roadmap of activities designed to respond to the identified Gaps, and includes recommended approaches for each gap, resource and cost estimates/projections, and potential impacts if problems are not corrected or addressed.
The Roadmap establishes strategies and recommendations to bridge identified gaps, further developing the approaches suggested in the Gap Analysis. It includes recommended activities, resource and cost estimates/projections, and implementation timelines, as well as technology and process issues that must be addressed. It sets priorities, identifies the information governance policies, procedures, and operations that need to be developed, and specifies resources and requirements for addressing the on-going operations and maintenance of the program.